Warranty & Support
Light Fixture Warranty Information
Review the warranty information on this page and use Contact Support to submit product, order and issue details for eligibility review.
Information submitted through the support form is handled under our privacy policy.
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Warranty Eligibility Review
Warranty eligibility and available support depend on the product, order documentation, product condition and the information available for the specific item. Submit the order number, product details and clear photos through Contact Support for review.
What Is Not Covered?
To maintain transparency and help you manage your lighting investment, goodlifelighting clearly defines warranty exclusions. If you have questions about exclusions, contact us.
- ×Accidental Damage: Issues caused by drops, impacts, or unauthorized structural modifications.
- ×Improper Installation: Electrical failures caused by incorrect wiring or non-compliance with local building codes.
- ×Environmental Stress: Damage from salt spray, extreme humidity, or corrosion in non-rated environments.
- ×Power Instability: Circuit damage caused by electrical surges, lightning strikes, or unstable voltage.
- ×Natural Wear: Gradual finish fading or minor scratches from routine use and cleaning.
Warranty Limitation Details
Review the following table for a clear breakdown of specific scenarios that fall outside standard lighting warranty coverage.
| Exclusion Category | Policy Description |
|---|---|
| Unauthorized Service | Unauthorized repairs or third-party alterations may affect eligibility and will be considered during review. |
| Cosmetic Aging | Minor surface patina, oxidation, or natural discoloration of materials over time. |
| Maintenance Errors | Surface damage from abrasive cleaners, harsh chemicals, or high-pressure washing. |
| Consumables | Replaceable items such as standard light bulbs and batteries, unless the issue involves an integrated LED module. |
| Inadequate Proof | Provide an order number or other purchase documentation for eligibility review. |
Warranty Duration and Documentation
Warranty duration, if applicable, depends on the product and supporting order documentation available for review.
- Provide the order number or other purchase documentation.
- Include the product model or product-page URL.
- Describe the issue and attach clear photos or video where relevant.
- The support team will review the submitted information and explain the available next step.
How to Submit Your Warranty Claim
Follow these steps to provide the information needed for a warranty eligibility review.
Gather Order Info
Locate the order number, purchase documentation and product information needed for review.
Take Photos & Videos
Capture clear photos or a short video showing the defect, installation setup, and lighting issue.
Submit Online Request
Use the Contact Support form to provide documentation and a description of the issue.
Review & Follow-Up
The support team reviews the submitted information and follows up with available next steps.
Review Process and Available Next Steps
The support team reviews the information submitted through the contact form. Response time and available remedies depend on the request details, product condition and supporting documentation.
Submit Details
Include the order number, product information and evidence of the reported issue.
Information Review
The team checks eligibility against the available order and product information.
Next-Step Guidance
Available support is explained after the review; no fixed outcome is promised before eligibility is confirmed.
Before You Submit: Basic Troubleshooting Checklist
Basic checks may help clarify the issue before information is submitted to support.
- ✓Check Power & Voltage: Ensure the circuit breaker is on and wall switch controls are functioning properly.
- ✓Verify Wiring Connections: Confirm terminal blocks and wire connectors are secure after turning off power.
- ✓Test Dimmer Compatibility: Verify whether the wall dimmer is compatible with LED modules to reduce flickering.
- ✓Inspect the Bulb or Driver: For fixtures with replaceable sources, try a known working bulb to isolate the issue.
- ✓Locate Your Order ID: Prepare your proof of purchase and a clear photo or video of the issue.
Frequently Asked Questions About Warranty
What is covered under the light fixture warranty? ⌄
How long is the lighting warranty period and when does it start? ⌄
What issues are excluded from warranty coverage? ⌄
How do I submit a lighting warranty claim? ⌄
Can I claim the warranty if I cannot find my order number? ⌄
Need Warranty Support? Submit the Details for Review
Use Contact Support to submit the order information, product details and evidence needed for warranty eligibility review.
- ✓Order Number: Found in your confirmation email or account history.
- ✓Product Information: Include the product title or product-page URL.
- ✓Photos or Video: Clear visuals may help the team review the reported issue.
