After-Sales Support
Returns & Exchanges
At goodlifelighting, we want your return or exchange to be as clear and seamless as our illumination. Review eligibility, timelines, damage reporting, refund methods, and packing requirements below.
Return & Exchange Eligibility
Review our clear criteria to see whether your pendant lights, chandeliers, ceiling lights, or other fixtures qualify for a return or exchange.
Generally Eligible for Return
- Uninstalled and unused products in original factory packaging
- Items submitted within the standard 30-day return window from delivery
- Orders with a valid goodlifelighting invoice or confirmation number
- Fixtures arriving with shipping damage, defects, or missing components
- Incorrect item models, quantities, or finishes shipped by our warehouse
Not Eligible for Return
- Already installed, wired, modified, or permanently mounted lighting fixtures
- Requests submitted after the standard 30-day policy timeline
- Products missing original internal foam, manuals, hardware, or outer boxing
- Customized, altered, made-to-order, or special-finish lighting designs
- Clearance, closeout, or items clearly marked as final sale
Flexible Exchange Options
Identical Replacement
A fast replacement for the exact same fixture model if yours arrives damaged or defective.
Style Upgrades
Swap for a premium model, larger size, or different finish by settling the price difference.
Alternative Selections
Choose a lower-priced lighting fixture and receive a refund for the remaining balance.
Acceptance Standards
To protect the glass, finish, and structural integrity of our designs, items must meet these warehouse guidelines:
- ✓Original digital receipt or packing slip
- ✓All brackets, screws, remotes, bulbs, and manuals included
- ✓Clean, resalable condition without scratches, dents, or flaws
- ✓No clipped wires, installation marks, or modified components
Refund & Processing Timeline
What to expect once your returned item reaches our facility:
Quality Inspection
Completed within 3–5 business days after arrival at our depot.
Status Approval
A verification and confirmation update is sent by email.
Fund Release
Refunds usually appear on the original payment method within 5–10 business days.
Return Windows & Item Condition Standards
Return Timelines
To qualify for a refund or exchange, please initiate your return request within 30 days of receiving your order.
- • Submit within 14 days for expedited processing.
- • Returns beyond 30 days require special approval.
- • Refunds are processed after inspection and approval.
Product Condition Standards
Returned fixtures must be uninstalled, unaltered, and kept in original, resalable condition.
- • Original packaging and hardware must be intact.
- • Items must be free of scratches, cuts, and installation marks.
- • Incomplete returns may be rejected or incur fees.
Evidence Requirements
Clear visual proof helps our support team verify product status and accelerate your request.
- • Photos of the outer box and internal protection.
- • Close-ups of damage, defects, or missing parts.
- • Keep all packaging until your request is approved.
Safe Unboxing & Inspection Guidelines
Because luxury lighting fixtures are delicate, goodlifelighting thoroughly inspects every returned item to ensure structural integrity and premium quality.
We recommend checking your pendant lights, chandeliers, sconces, or ceiling lights immediately upon arrival and taking quick photos of the open box to protect your return eligibility.
How to Initiate a Return
Follow this guided process to submit your return, receive authorization, and complete your refund or exchange without delays.
- 1
Submit Your Return Request
Contact customer care with your order number, product details, and return reason.
- 2
Receive Return Authorization
We review your application and email your RMA number with return address instructions.
- 3
Package the Item Securely
Use original foam, hardware bags, manuals, and protective packaging whenever possible.
- 4
Ship with Tracking
Use a tracked carrier and clearly display your assigned RMA number on the outer carton.
- 5
Refund Processing
After warehouse inspection and approval, the refund is issued to the original payment method.
How to Exchange Your Lighting
Want a different style, finish, or size? Follow this straightforward exchange process to swap your pendant lights, chandeliers, ceiling lights, or wall lights.
- 1
Check Eligibility:Fixtures must be uninstalled, in original packaging, and within the designated return window.
- 2
Submit Your Request:Contact support with your original order number and the new model you want.
- 3
Get Return Instructions:Once approved, we provide authorized return shipping instructions and address details.
- 4
Select New Styles or Sizes:Choose your replacement from our current catalog and let us verify stock availability.
- 5
Inspection & Verification:Returned items are inspected within 5 business days of arrival.
- 6
Balance Settlement:If the new fixture differs in price, we issue a secure payment link or refund the balance.
- !Exclusions:Custom lighting orders, modified fixtures, and final sale items cannot be exchanged.
Arrived Damaged or Missing Parts?
Lighting fixtures are fragile, and transit mishaps can happen. For shipping damage or missing components, provide a photo of the issue and our team will prioritize your replacement to keep your installation on schedule.
- ✓Priority processing: Damaged-on-arrival claims move directly to the front of our queue.
- ✓Free component replacements: Missing a crystal, downrod, shade, or hardware kit? We can ship replacement parts.
- ✓Pre-paid return labels: If the complete fixture needs to be swapped, we cover eligible return freight.
Refund Methods, Timelines & Fees
Original Credit Card
After inspection, your refund is sent directly to the issuing bank.
- Timeframe:
- 5–7 business days
- Fees:
- None
PayPal Account
Your payment is reversed to your PayPal account according to PayPal processing rules.
- Timeframe:
- 3–5 business days
- Fees:
- Zero processing fees
goodlifelighting Store Credit
Ideal for fast exchanges or selecting an alternative fixture.
- Timeframe:
- Immediate after approval
- Fees:
- None
Refund Policy & Return Shipping Cost Breakdown
| Refund Method | Expected Timeframe | Return Fees & Terms |
|---|---|---|
| Credit Card | 5–7 business days | No processing fees; original shipping is non-refundable unless the issue is our responsibility. |
| PayPal | 3–5 business days | Free return processing; subject to PayPal transaction rules. |
| Store Credit | Immediate after approval | Best for quick alternative lighting orders or exchanges. |
Packing and Shipping Checklist for Returns
Use Original or Sturdy Boxes
Use the original manufacturer packaging. If unavailable, choose a heavy-duty double-walled cardboard box.
Wrap Fragile Parts Separately
Protect glass shades, crystals, and delicate hardware with thick bubble wrap or foam layers.
Secure Hardware & Fill Voids
Place screws, brackets, and small parts in sealed bags. Fill empty spaces so the fixture cannot shift.
Include RMA Form & Label
Insert the RMA slip inside the box and attach the return shipping label flat on top.
Verify Return Eligibility
Confirm the fixture has not been installed, modified, scratched, or damaged after delivery.
Protect Surface Finishes
Cover metallic, painted, or powder-coated frames with protective film to prevent surface friction.
Returns & Exchanges FAQ
How do I start a return or exchange request?⌄
Click the request button above or contact support with your order number and checkout email address.
What should I do if my light arrives damaged?⌄
Take clear photos of the damaged item and external packaging, then submit them through our support portal for priority handling.
Can I return a fixture that has already been installed?⌄
Installed fixtures are not eligible for standard returns because wiring, hardware, and surfaces may be altered.
How long does it take to receive my refund?⌄
After warehouse inspection and approval, refunds are typically processed within 5–7 business days to the original payment method.
Who is responsible for return shipping costs?⌄
If the issue is caused by shipping damage, missing parts, or our warehouse error, we cover eligible return costs. For change-of-mind returns, customers are responsible for return freight.
Do I need to return the whole lamp if a small part is missing?⌄
Not always. For missing crystals, shades, screws, or hardware kits, we can often ship the specific replacement part.
Still Need Assistance with Your Return?
If you have questions about a damaged pendant light, missing component, or custom return guidance, our dedicated support team is here to help.
- ✓Fast-track processing for shipping damage, missing parts, and defect claims.
- ✓Step-by-step packing guidance for fragile fixtures.
- ✓Direct support to check return status or issue return labels.
